terms & conditions

Agreement between you and First Group.

This website is offered to you by First Group. Your use of this website and/or your acceptance without modification of the terms, conditions and notices published on this website (the "Terms") constitutes your agreement to all such Terms. If you do not agree with these Terms, then you are not authorised to use this website.

These Terms apply both to your use of, and to all Internet traffic visiting, this website. First Group reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms at any time. Such modifications, alterations or updates shall be effective immediately upon posting. By using this website after First Group has posted notice of such modifications, alterations or updates, you agree to be bound by such revised Terms.

This website will permit you to link to many other web sites that may or may not be affiliated with this website and/or with First Group and that may have terms, conditions and notices of use that differ from, or contain terms, conditions and notices in addition to, the Terms specified on this website. Your access to such web sites through links provided on this website is governed by the terms, conditions, notices and policies of use of those web sites, not this website.

First Group does not guarantee the transmission or processing of any information or on-line activity or transaction submitted to this website. The transmission of any information does not mean the on-line activity or transaction has been accepted or rejected, but merely indicates that a transmission has been initiated. All on-line activities and transactions are subject to written confirmation. Furthermore, the level of service available on and from this website may vary, and this website may be inaccessible or "down" for periods of time. First Group reserves the right to suspend or discontinue this website, in whole or in part, for business or technical reasons. However, the use of First Group's membership services may be accessed through traditional means, such as via telephone or through regular post.

Trademarks, Copyrights and Restrictions

This website is owned, controlled and operated by First Group, a South African company operating from Block 3, Bishops Court, 8 Delamore Road, Hillcrest, 3650 South Africa. All rights reserved.

All content on this website, including, but not limited to text, images, illustrations, audio clips and video clips, is protected by copyrights, trademarks, service marks, and/or other intellectual property rights (which are governed by US and worldwide copyright laws and treaty provisions, privacy and publicity laws, and communication regulations and statutes), and are owned and controlled by First Group, or its affiliated or related entities, associates or partners; or by any third party content Providers, merchants, sponsors and licensors (collectively, "Providers") that have licensed their content or the right to market their products and/or services to First Group. Content on this website or any web site owned, operated, controlled or licensed by First Group's associates or partners, or Providers is solely for your personal, non-commercial use. You may print a copy of the content, but you may not copy, reproduce, republish, upload, post, transmit, distribute and/or exploit the content or information in any way (including by e-mail or other electronic means), or any software involved in utilising such content or information, for commercial use without the prior written consent of First Group, its affiliated or related entities, associates or partners, or Providers.

Without the prior written consent of First Group, its affiliated or related entities, associates or partners, or Providers, your modification of the content, use of the content on any other website or networked computer environment, or use of the content for any purpose other than personal, non-commercial use, violates the rights of owners of First Group's, its affiliated or related entities', associates' or partners', or Providers' copyrights, trademarks or service marks and other proprietary rights, and is prohibited. As a condition to your use of this website, you warrant to First Group that you will not use this website for any purpose that is unlawful or prohibited by these Terms, including without limitation the posting or transmitting of any threatening or libellous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material.

Given the unique nature of the Internet and the need to secure First Group systems and proprietary technology, First Group reserves the right in its sole, absolute and unfettered discretion at any time to restrict or prohibit access to this website for any user for any reason, and especially to restrict or prohibit access for users who demonstrate patterns of abuse, or unusual or improper use of this website or who violate these Terms. If you violate any of these Terms, your permission to use this website immediately terminates without the necessity of any notice.

You may not use on your website any trademarks, service marks or copyrighted materials appearing on this website, including but not limited to any logos or characters without the express written consent of the owner of the mark or copyright. You may not frame or otherwise incorporate into your own, or another, website any of the content or other materials on this website without the prior written consent of First Group.

Disclaimer of Warranties and Liability

All content on this website is provided "as is" and "as found" and without warranties of any kind, either express or implied. Other than those warranties, which under South African laws applicable to these terms, are implied by law and are incapable of exclusion, restriction or modification, First Group, it's affiliated or related entities, associates, or partners, and Providers disclaim any and all warranties, express or implied, including but not limited to, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title and infringement.

Neither First Group, its affiliated or related entities, associates or partners, nor Providers, nor any person involved in the creation, production and distribution of this website, warrants that the functions contained in this website will be uninterrupted or error-free, the defects will be corrected or that the server that makes the content available will be free of viruses or other harmful components. The content that you access on this website is solely for your convenience, information and transactional capability only.

First Group does not warrant or make any representations regarding the results that may be obtained from the use of this website, or as to the reliability, accuracy or currency of any content information, service and/or merchandise acquired pursuant to your use of this website. We attempt to ensure that the content that you access on this website at any one time is accurate. However, the content may include inaccuracies, typographical errors and omissions. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. Changes are periodically made to the content that you access on this website with additions, deletions and amendments occurring thereto and improvements and/or changes may be made to the functionality, design or layout of this website.

You expressly agree that the use of this website is at your sole risk. You (and not First Group) assume the entire cost of all necessary servicing, repair or correction of your system. You expressly agree that neither First Group, its affiliated or related entities, associates or partners, nor Providers, nor any of their respective employees or agents, nor any person or entity involved in the creation, production and distribution of this website is responsible or liable to any person or entity whatsoever for any loss, damage (whether indirect, punitive, incidental, special or consequential), liability or other cause of any kind or character whatsoever based upon contract, tort, strict liability of otherwise arising out of or resulting from the use or attempted use of this website or any other linked site, except in relation to liability, loss and damage for death or personal injury for which no limit applies.

By way of example and without limiting the generality of the foregoing, First Group, its affiliated or related entities, associates or partners, and Providers shall not be liable for any claim, loss or damage arising out of or resulting from failure or performance of this website, error, omission, interruption, deletion, defect, delay in operation, computer virus, theft, destruction, unauthorized access to or alteration of personal records, or other materials appearing on this website. You expressly acknowledge and agree that First Group is not liable for any defamatory, offensive or illegal conduct of other subscribers or third parties.

First Group, its affiliated or related entities, associates or partners, and Providers shall be liable for direct loss arising out of or resulting from the use of this website, whether based on contract, tort, strict liability or otherwise, up to a maximum of the total value of the transaction under which the claim arises for any one event or series of connected events.

This liability section applies only and to the greatest extent permitted by law.

This does not affect your statutory rights as a consumer.

Indemnification

You agree to indemnify, defend and hold harmless First Group, its associates or partners, and Providers, and its and their officers, directors, employees, affiliated or related entities, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these Terms.

Third party rights

These Terms are for the benefit of First Group, its associates or partners, and Providers, and its and their officers, directors, employees, affiliated or related entities, agents, licensors and suppliers. Each of these individuals or entities shall have the right to assert and enforce these Terms directly against you on its or their own behalf.

Links

This website may contain links to other websites ("Linked Sites"). The Linked Sites are provided for your convenience and information only and, as such, you access them at your own risk. The content of any Linked Sites is not under the control of First Group, and First Group is not responsible for, and does not endorse, such content, whether or not First Group is affiliated with the owners of such Linked Sites. You may not establish a hyperlink to this website or provide any links that state or imply any sponsorship or endorsement of your own, or any other, website by First Group, or its affiliated or related entities, associates or partners, or Providers.

Law and Jurisdiction

This Agreement (and any disputes, claims or proceedings of whatsoever nature arising out of or in any way relating to the use of this website is governed by and shall be construed in accordance with the laws of South Africa. You hereby consent to the exclusive jurisdiction of the South African courts in all disputes arising out of or relating to the use of this website. Those who choose to access this website from outside South Africa are responsible for compliance with local laws, if, and to the extent that, local laws are applicable. You may not use or export materials or content contained on this website in violation of South African export laws and regulations. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms. You agree that no joint venture, partnership, employment, or agency relationship exists between you and First Group as a result of this Agreement or use of this website.

Entire Agreement

The provisions of these Terms, and each obligation referenced herein, represent the entire Agreement between First Group, its affiliated or related entities, associates or partners, and Providers on the one hand and you on the other, and supersede any prior proposals, agreements or understandings (whether oral or written) not incorporated herein. In the event that any inconsistencies exist between these Terms and any future published terms, conditions and notices of use or understanding, the last published Terms or terms, conditions and notices shall prevail. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved by First Group.

Conditions of Residence

These conditions apply to all guests occupying a First Group managed property.

Guests may check-in at any time from 15:00 pm on the day or arrival. Online check is available from 13:00 pm. On departure, guests must vacate their rooms and check-out by no later than 10:00 am, unless prior arrangement has been made. Failure to check-out by 10:00 am will entitle the Property to charge for an additional night. Check-in times indicated on the guest confirmation should be strictly adhered to as these are set by the Property. Access to rooms or apartments will only be granted on or after arrival time reflected above and the Property require direct notification in the event of arrivals after 16:00 pm.

Only the guest whose name appears on this document will be permitted occupation. Guests must present proper identification when checking in at the Property. Guest confirmations and identity books, identity cards, driver's license or passports must be presented on check-in before occupation will be allowed.

The guest named in the guest confirmation will be held responsible to comply with all terms and conditions of the reservation and the Property rules. It is the guest's responsibility to ensure they are aware of the Property facilities and utility charges, as well as breakage and additional fees payable on check-in. Properties located within a conservation area may charge the relevant conservation fees on arrival. All guests are to comply with and observe all rules applicable to the Property.

By staying in residence in our property you accept and explicitly authorise First Group (Pty) Ltd to provide and store personal information about you, and other information it may receive about you, to any third parties with which it is affiliated, including First Group properties in South Africa and such countries where they may be situated, for use of such information for its (their) administrative and guest services, marketing and / or communication purposes or to third parties to process your personal data on behalf or where required by applicable law or in the event of a company reorganisation, merger or acquisition. They or we may contact you for marketing purposes by mail, fax, telephone or e-mail. If you wish to be excluded from such affiliated third-party contacts, please make a written request to info@firstgroup-sa.co.za .

The guest accepting these terms warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible ("his party") to these conditions of residence and failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his party at the property and authorises the property to charge the credit card given on arrival for any outstanding charges. The guest authorises the Property to charge the credit card given on arrival with the costs incurred by the Property for the repairs or replacement of any property damaged by the guest or any member of his party for whom he has accepted responsibility.

The guest and each of his party agrees to pay no later than the time of departure (unless prior written arrangements have been made with the Property management) the unit rate as determined by the Property for the period of residence, the costs of food, beverage and any other amounts relating to such residence together with VAT (if applicable) incurred by the guest and his party during his/their stay in the property. Periodic payments must be made if the account exceeds the credit limit designated by the Property, and accounts are payable on presentation. A certification from the Property Manager shall constitute proof of indebtedness of the guest for the costs contained therein incurred for all purposes including any action instituted by the Property against the guest.

The Property regrets that it cannot accept liability for any valuables left in the room or vehicles parked. The guest agrees that after his departure, the Property may retain goods left behind by him and/or his party and authorises the Property after giving one month’s notice to the address registered by the guest of its intention to do so, to sell same, privately or publicly, at the Property’s discretion at such price as the Property may determine and offset the proceeds of such sale against possible indebtedness of the guest or to hold such proceeds or part thereof for a period of 3 (three) years pending any claims by the guest for the proceedings failing which they shall be deemed to have been forfeited to the Property.

The guest hereby agrees on behalf of himself and the members of his party, on whose behalf he warrants he has authority to contract, that it is a condition of his/their occupation of the property that the Property shall not be responsible for any injury to or death of any person or any harm caused to them or the loss or destruction or damage to any property however caused, whether arising from fire, theft or any cause and by whomever caused or arising from negligence wilful or wrongful act of any person in the employment of the property or sub-contractors of the Property.

Guests may book in advance or on arrival. Rooms are subject to availability and are allocated on the day of arrival; therefore, specific room numbers cannot be guaranteed. It is the guest's duty to ensure that any special requirements (e.g. wheelchair friendly etc.) are made or requested directly with the Property. There must not be more than the allowed number of occupants in a room/apartment/chalet. These are stipulated by the Property and indicated on your guest confirmation. Properties will grant occupation to no more than the maximum party reflected above (regardless of age). Whilst the Property shall do its best to allocate you a single unit for the entire duration of your stay, there is, no guarantee that they will be able to do so, and there is a slight chance that you may be required to move units during your stay.

The guest hereby consents to the jurisdiction of the Magistrate’s Court having jurisdiction over the property in respect of any proceedings in connection with the stay of the guest and his party in the property.

Where appropriate, the masculine gender shall include the feminine gender and vice versa and the singular shall include plural.

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